This policy explains how returns, exchanges, and refunds work for Mad Grower orders.
Return Window
Items may be returned within [CONFIGURE: number of days, e.g. 30 days] of delivery unless noted otherwise on the product page.
Eligibility
To be eligible for a return, an item must be unused, in its original condition, and in its original packaging where possible. Assembled furniture may only be eligible for return if it can be safely disassembled and repackaged; contact us before attempting to return an assembled item.
Non-Returnable Items
Custom, made-to-order, or clearance/final-sale items (if marked as such on the product page) are not eligible for return.
Damaged or Incorrect Items
If an item arrives damaged or you received the wrong product, contact us within [CONFIGURE: number of days] of delivery with photos. We will arrange a replacement, repair, or refund at no additional cost to you.
How to Start a Return
Email info@madgrower.com with your order number and reason for return. We will provide return instructions and, where applicable, a return authorization.
Return Shipping
Return shipping responsibility depends on the reason for return: customer-preference returns are generally the customer's responsibility, while damaged, defective, or incorrect items are covered by us. [CONFIGURE: restocking fee policy, if any].
Refund Processing
Once your return is received and inspected, refunds are issued to your original payment method within [CONFIGURE: number of business days]. Original shipping charges are non-refundable except when the return is due to our error.
Exchanges
If you'd like a different size, color, or product, place a new order and return the original item under this policy.
Order Cancellations
Contact us as soon as possible if you need to cancel an order — cancellations can only be accepted before the order has shipped.
Warranty Claims
If a manufacturer warranty applies to your item, it will be noted on the product page. Contact us with your order number to start a warranty claim.