This policy explains how Mad Grower ships garden and outdoor furniture orders.
Where We Ship
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Shipping Cost
All orders ship free within the United States. No minimum purchase is required.
Taxes
Pricing shown at checkout is tax free.
Processing Time
Orders are typically processed within [CONFIGURE: order processing time in business days] before handing off to the carrier. You will receive a confirmation email once your order ships.
Delivery Time
Estimated delivery time depends on the carrier and your location. Exact transit times are provided by the carrier at checkout and in your shipment tracking email. [CONFIGURE: typical delivery window, e.g. 5–10 business days, once confirmed with your fulfillment/carrier setup].
Freight and Oversized Items
Larger dining sets, sofas, and multi-piece sets may ship via freight carrier due to size and weight. Freight deliveries may require additional coordination, and in some cases a delivery appointment or curbside drop-off. Any item-specific freight requirements are noted on the product page where applicable.
Tracking
Tracking information is emailed once your order ships. If you do not receive a tracking email within [CONFIGURE: number of days], contact us using the details on our Contact page.
Address Changes
Contact us as soon as possible if you need to correct a shipping address — we can only update an order before it has shipped.
Delays, Damaged, and Missing Packages
Delivery delays can occur due to weather, carrier volume, or address issues outside our control. If your package arrives damaged, keep all packaging and contact us within [CONFIGURE: number of days] of delivery with photos so we can file a claim and arrange a resolution. If a package shows as delivered but you cannot locate it, contact us promptly so we can assist with a carrier trace.
Refused or Undeliverable Orders
Orders refused at delivery or returned as undeliverable due to an incorrect address may be subject to return shipping costs before a refund is issued.
Contact Us About Shipping
Email info@madgrower.com or call +17078227049 with any shipping question.